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Privacy Policy

Last updated: October 2, 2026

Agency 83 (“Agency 83”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how Agency 83 collects, uses, stores, shares and protects personal data when you visit agency83.com.ng, contact us, engage our services, subscribe to our communications, or otherwise interact with us.

Agency 83 is based in Lagos, Nigeria, and provides services to clients and users internationally.

This Privacy Policy is intended to comply with applicable Nigerian data protection requirements, including the Nigeria Data Protection Act 2023 (NDPA), and to address the requirements of the EU General Data Protection Regulation (GDPR) where the GDPR applies to our processing activities.

1. Who We Are

Data Controller

Agency 83
Lagos, Nigeria
Website: agency83.com.ng
Privacy contact:

For questions concerning this Privacy Policy, your personal data, or the exercise of your data protection rights, please contact us at:

Where required by applicable law, Agency 83 may appoint a Data Protection Officer or other designated privacy representative. If such an appointment is made, the relevant contact details will be provided through this Privacy Policy.

2. What Personal Data We Collect

The information we collect depends on how you interact with Agency 83.

Information you provide directly

When you contact us, request information, enquire about our services, or otherwise communicate with us, we may collect:

  • Your name;

  • Email address;

  • Telephone number or other contact details;

  • Company or organisation name;

  • Your role or professional information where voluntarily provided;

  • Information about your project or requirements;

  • Information contained in messages, enquiries or other communications you send to us; and

  • Any other information you voluntarily provide.

We do not intentionally request billing or payment-card information through our website contact forms, and we do not collect employment or recruitment information through the website.

Information collected automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address;

  • Browser type and version;

  • Device type;

  • Operating system;

  • Approximate geographical information derived from technical data;

  • Pages visited and interactions with the website;

  • Referring website or source;

  • Date and time of visits;

  • Website performance and diagnostic information; and

  • Cookie and similar technology information.

Some of this information may constitute personal data under applicable law.

3. How We Collect Personal Data

We may collect personal data when you:

  • Visit agency83.com.ng;

  • Complete a contact or enquiry form;

  • Send us an email;

  • Communicate with us through WhatsApp;

  • Subscribe to our newsletter or marketing communications;

  • Respond to an Agency 83 marketing communication;

  • Interact with our advertisements;

  • Request information about our services;

  • Engage Agency 83 to provide services; or

  • Otherwise communicate or interact with us.

We may also receive limited information through third-party platforms and service providers used to operate, analyse, secure and market our website and services.

4. Why We Use Your Personal Data

We may use personal data for the following purposes:

Responding to enquiries

We use information you provide to:

  • Respond to enquiries;

  • Discuss potential projects;

  • Provide information about our services;

  • Communicate with prospective or existing clients; and

  • Follow up on requests you have made.

Providing our services

Where you engage Agency 83, we may process relevant information to:

  • Manage our relationship with you;

  • Deliver web design and development services;

  • Deliver interactive screen and digital experience projects;

  • Provide training and consulting services;

  • Communicate about projects;

  • Administer and manage client relationships; and

  • Perform our contractual obligations.

Website operation and security

We process technical information to:

  • Operate and maintain our website;

  • Protect the website against abuse, fraud and malicious activity;

  • Diagnose technical problems;

  • Improve website performance; and

  • Maintain the security and integrity of our systems.

Analytics and improvement

Subject to applicable cookie requirements and your choices, we use analytics technologies to understand how visitors use our website and to improve our content, services and user experience.

Marketing and communications

Where permitted by law, we may use your contact information to send:

  • Newsletters;

  • Agency 83 updates;

  • Information about our services;

  • Invitations or announcements;

  • Educational or industry content; and

  • Direct marketing communications.

Where consent is required, we will obtain it before sending the relevant marketing communications.

You can unsubscribe from marketing communications at any time by using the unsubscribe mechanism included in the communication or by contacting .

Advertising

We may use advertising technologies, including Meta advertising services, to promote Agency 83 and understand the effectiveness of our advertising campaigns.

Where required by applicable law, non-essential advertising technologies will only be activated after the relevant consent has been obtained.

5. Lawful Bases for Processing

Depending on the circumstances, Agency 83 may process personal data on one or more of the following legal bases.

Consent

We may process personal data where you have given us specific consent to do so.

For example, this may apply to certain newsletter subscriptions, non-essential cookies or other optional communications.

You may withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

Contract

We may process personal data where processing is necessary to enter into or perform a contract with you.

Legitimate interests

We may process personal data where necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms.

Our legitimate interests may include:

  • Operating and improving our business;

  • Responding to business enquiries;

  • Maintaining client relationships;

  • Improving our website and services;

  • Protecting our systems;

  • Preventing fraud and abuse; and

  • Communicating with existing business contacts where permitted by law.

Legal obligations

We may process personal data where necessary to comply with applicable legal or regulatory obligations.

The applicable lawful basis will depend on the specific processing activity and the circumstances in which the information is collected.

6. Cookies and Similar Technologies

Agency 83 uses cookies and similar technologies on agency83.com.ng.

Cookies are small text files that may be stored on your device when you visit a website.

We may use cookies for the following purposes:

Strictly necessary cookies

These cookies are required for the website to operate properly or to provide functionality requested by you.

They may include cookies necessary for website security, functionality and basic operation.

These cookies generally cannot be disabled through our cookie consent mechanism where they are essential to providing the website.

Analytics cookies

We may use Google Analytics to understand how visitors use our website, including information about visits, pages viewed, interactions and general website usage.

Analytics cookies will be used in accordance with applicable law and your cookie preferences.

Advertising and marketing cookies

We may use Meta advertising technologies to measure advertising performance, understand interactions with our advertisements and, where applicable, support advertising and remarketing activities.

These technologies may involve the collection of information about your interactions with our website.

Where required, these cookies or similar technologies will only be activated after you provide the appropriate consent.

Security and spam prevention

We may use Google reCAPTCHA or similar technologies to distinguish legitimate users from automated or abusive traffic and to protect forms and website functionality.

The operation of reCAPTCHA may involve the processing of technical information by Google.

Managing your cookie preferences

Where non-essential cookies are used, we will provide an appropriate cookie consent mechanism allowing you to accept or decline non-essential cookies.

You may also be able to manage cookies through your browser settings.

Please note that disabling certain cookies may affect the functionality or performance of parts of the website.

Our cookie practices may change as we introduce or remove website functionality, analytics, advertising or other technologies. We will update this section when appropriate.

7. Third-Party Services

Agency 83 uses selected third-party technologies and service providers to operate and improve our website and services.

These may include:

  • Google Analytics – website analytics;

  • Google Search Console – website search performance and diagnostics;

  • Google reCAPTCHA – security and spam prevention;

  • Meta – advertising and advertising measurement;

  • WhatsApp – communications with users and prospective clients;

  • Bricks – website development and functionality; and

  • Other hosting, security, communications, analytics or technology providers that may be introduced from time to time.

These third parties may process personal data on our behalf or independently in accordance with their own privacy policies and applicable legal obligations.

Where a third party acts as our processor, we will seek to ensure that appropriate contractual and technical safeguards are in place as required by applicable law.

8. International Data Transfers

Because Agency 83 serves clients internationally and uses third-party technology providers that may operate in different countries, your personal data may be processed or stored outside Nigeria and, where the GDPR applies, outside the European Economic Area.

Where personal data is transferred internationally, Agency 83 will take appropriate steps required by applicable data protection law to protect the information.

Where the GDPR applies, international transfers will be made using an appropriate transfer mechanism recognised under the GDPR, where required.

Depending on the service involved, this may include an adequacy decision, appropriate contractual safeguards such as Standard Contractual Clauses, or another lawful transfer mechanism.

9. How Long We Keep Personal Data

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, unless a longer period is required or permitted by law.

As a general approach:

  • Website enquiries: retained for as long as reasonably necessary to respond to and manage the enquiry and any resulting business relationship.

  • Client information: retained for the duration of the client relationship and for an appropriate period afterwards where necessary for legal, contractual, accounting, dispute-resolution or business purposes.

  • Marketing information: retained until you unsubscribe, withdraw consent where consent is the lawful basis, or the information is otherwise no longer reasonably required.

  • Analytics information: retained according to the applicable configuration and retention settings of the analytics service.

  • Technical and security information: retained for a period appropriate to security, diagnostic and operational requirements.

When personal data is no longer required, we will take reasonable steps to securely delete, anonymise or otherwise dispose of it.

10. Your Data Protection Rights

Subject to applicable law and any relevant limitations, you may have the right to:

  • Be informed about the processing of your personal data;

  • Request access to personal data we hold about you;

  • Request correction of inaccurate or incomplete personal data;

  • Request deletion or erasure of your personal data;

  • Request restriction of processing;

  • Object to certain processing;

  • Request portability of certain personal data;

  • Withdraw consent where processing is based on consent;

  • Object to direct marketing;

  • Request human intervention in certain circumstances involving automated decision-making; and

  • Lodge a complaint with an appropriate data protection supervisory authority.

The NDPC identifies rights including access, rectification, objection, restriction, portability, erasure, withdrawal of consent and rights relating to automated decision-making under the NDPA.

Where the GDPR applies, additional rights and protections under the GDPR may also apply.

11. How to Exercise Your Rights

To exercise a data protection right or ask a question about how we process your information, contact:

Email:

Please provide enough information for us to identify you and understand your request.

We may need to verify your identity before fulfilling certain requests in order to protect personal data against unauthorised disclosure.

We will respond to valid requests within the timeframe required by applicable law.

Where the GDPR applies, the general response period for exercising data subject rights is one month, subject to the extensions and exceptions permitted by the GDPR.

12. Direct Marketing

Agency 83 may communicate with prospective and existing clients about our services, news, educational material, events and other relevant business information.

We will comply with applicable direct-marketing and electronic-communications requirements.

Where consent is required, we will obtain consent before sending marketing communications.

You may opt out of marketing communications at any time.

Every applicable marketing email will provide an appropriate method for unsubscribing.

Opting out of marketing communications will not prevent us from sending non-marketing communications that are necessary for an existing business relationship or otherwise permitted by law.

13. Data Security

Agency 83 takes reasonable technical and organisational measures to protect personal data against:

  • Unauthorised access;

  • Accidental loss;

  • Destruction;

  • Alteration;

  • Unauthorised disclosure; and

  • Other unlawful or unauthorised processing.

Security measures may include access controls, authentication, secure communications, software updates, appropriate permissions, backups and other safeguards appropriate to the nature and risk of the processing.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

14. Data Breaches

If Agency 83 becomes aware of a personal data breach, we will assess the incident and take appropriate steps in accordance with applicable data protection law.

Where notification to a regulator or affected individuals is legally required, we will make such notifications within the applicable statutory timeframe.

15. Children’s Privacy

Our website and services are primarily intended for businesses, professionals and other persons capable of entering into relevant business relationships.

We do not knowingly seek to collect personal data from children through our website.

If you believe that a child has provided personal data to us, please contact us at so that we can assess and, where appropriate, remove the information.

16. Third-Party Websites and Services

Our website may contain links to websites, social-media platforms or other services operated by third parties.

This Privacy Policy does not apply to those third-party websites or services.

We encourage you to review the privacy policies of any third-party services you access through our website.

Agency 83 is not responsible for the privacy practices, content or security of third-party websites.

17. Automated Decision-Making and Profiling

Agency 83 does not currently use personal data collected through this website to make decisions that produce legal or similarly significant effects on individuals through solely automated decision-making.

Third-party advertising and analytics platforms may use their own technologies for measurement, audience creation or advertising purposes. Such processing is subject to the applicable third party’s privacy policies and your available consent or privacy settings.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in our services;

  • Changes to our website or technology;

  • Changes in the way we process personal data;

  • Changes in applicable law or regulatory requirements; or

  • Improvements to our privacy practices.

The latest version will always be published on this page.

The “Last Updated” date at the top of this Privacy Policy indicates when it was most recently revised.

19. Complaints

We encourage you to contact Agency 83 first so that we have an opportunity to address your concern.

You may contact us at:

If you are in Nigeria and believe that your data protection rights have been infringed, you may also contact the Nigeria Data Protection Commission (NDPC), Nigeria’s data protection supervisory authority.

Where the GDPR applies to your personal data, you may also have the right to lodge a complaint with the relevant data protection supervisory authority in the European Union or European Economic Area.

20. Contact Us

For questions, requests or complaints relating to this Privacy Policy or the processing of your personal data:

Agency 83
Lagos, Nigeria
Website: agency83.com.ng
Email:

Agency 83 is committed to processing personal data fairly, lawfully, transparently and responsibly.